Terms & Conditions

Welcome to Karuvia, a handmade products brand dedicated to thoughtfully crafted crochet, wool décor, accessories, and other handmade creations.

These Terms & Conditions govern your access to and use of https://www.karuviahandmade.com, including browsing the website, placing orders, and using the services made available through it.

By accessing our website or placing an order, you acknowledge that you have read and understood these terms, subject to any mandatory rights available to you under applicable law.

1. About Karuvia

In these terms, “Karuvia,” “we,” “our,” and “us” refer to the Karuvia brand and its website operations.

“You” and “your” refer to any person accessing the website, browsing our products, or purchasing from us.

Karuvia offers handmade products that may include crochet keychains, home décor, door hangings, accessories, and other handcrafted items displayed on the website.

These terms should be read together with our Shipping & Delivery Policy, Returns & Refunds Policy, and Privacy Policy.

2. Eligibility and Use of the Website

By using our website, you agree to use it for lawful purposes and provide accurate information when placing an order or contacting us.

If you are under the age required to enter into a binding contract under applicable law, you should use the website and place orders with the involvement of a parent or legal guardian, as required by law.

You must not use the website to:

• Place fraudulent or unauthorised orders.

• Submit false or misleading information.

• Attempt to gain unauthorised access to our website, systems, or customer information.

• Interfere with website functionality or security.

• Copy or misuse website content in a manner that infringes intellectual property rights.

• Engage in any unlawful activity through our website.

We may take reasonable measures to protect the website, our customers, and our business against misuse, subject to applicable law.

3. Handmade Products and Craftsmanship

Karuvia products are handmade, and each piece may have its own distinctive characteristics.

Minor variations in colour, size, shape, texture, stitching, and appearance may occur because of the materials and handmade production process.

These variations are a natural part of handmade craftsmanship and do not automatically constitute a defect.

We make reasonable efforts to ensure that products meet the quality standards and descriptions presented on our website.

Where a product has a genuine defect, arrives damaged, or materially differs from its description, our Returns & Refunds Policy and applicable law will apply.

4. Product Descriptions, Photographs, and Availability

We endeavour to display accurate product names, descriptions, photographs, dimensions, prices, and availability information.

However:

• Colours may appear different depending on your device, display settings, lighting, or photographic conditions.

• Minor differences between individual handmade pieces may occur.

• Product availability may change depending on materials, production capacity, or demand.

• A product displayed on the website may occasionally become unavailable before an order can be fulfilled.

If a material error or availability issue affects your order, we will make reasonable efforts to communicate with you and explain the available options.

Product photographs and descriptions should be read together. Please review the product details carefully before purchasing.

5. Prices, Offers, and Promotional Information

Product prices will be displayed on the relevant product pages or during checkout.

Applicable shipping charges, discounts, and other charges will be shown where relevant before you confirm your order.

Karuvia may offer promotional codes, discounts, or special offers from time to time. Such offers may have specific eligibility requirements, validity periods, minimum order values, or other conditions.

Unless otherwise stated, a promotional offer cannot be assumed to apply to every product or order.

We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order, we will communicate with you and provide an appropriate option consistent with applicable law before proceeding where required.

6. Orders and Order Confirmation

When placing an order, you agree to provide complete and accurate information, including your name, delivery address, and contact details.

Submitting an order constitutes a purchase request. The order confirmation or acknowledgement you receive will explain its status.

An order may be subject to review for product availability, payment status, delivery feasibility, or suspected fraudulent activity.

Karuvia may decline or cancel an order for a legitimate reason, such as an unavailable product, a material listing error, or suspected fraud, subject to applicable law.

If payment has already been received for an order that cannot be fulfilled, the applicable refund will be handled according to our Returns & Refunds Policy and legal obligations.

You should retain your order confirmation and order number for future reference.

7. Payment Terms

The payment methods available for your order will be displayed or communicated during checkout.

Depending on the options enabled by Karuvia, these may include online payment or Pay After Delivery.

Where Pay After Delivery is offered, the applicable payment instructions, eligibility, and conditions will be communicated as part of the ordering process.

Customers must follow the payment instructions associated with their confirmed order.

Karuvia does not guarantee that every payment method will be available for every order, location, or customer.

Where a third-party payment provider processes a transaction, its payment terms and privacy practices may also apply.

8. Shipping Charges and Delivery

Karuvia's current standard shipping charge is ₹99 per order, with free shipping on eligible orders of ₹999 or more, unless a clearly communicated offer states otherwise.

Orders are generally prepared and dispatched within 3–7 business days after order confirmation. Estimated delivery within India is generally 3–7 business days after dispatch.

Preparation time and transit time are separate. Total delivery time may therefore be longer than the transit estimate.

Delivery estimates are indicative and may vary due to location, courier operations, weather, holidays, or other logistical circumstances.

For full details, please refer to our Shipping & Delivery Policy.

9. Customer Responsibilities

Customers are responsible for:

• Providing accurate order and delivery information.

• Reviewing product descriptions and applicable charges before ordering.

• Keeping their order confirmation for reference.

• Providing any information reasonably required to resolve an order issue.

• Following the payment and delivery arrangements communicated for the order.

If your delivery address or contact details change after placing an order, contact us as soon as possible. Changes may not be possible once the order has been dispatched.

10. Returns, Replacements, and Refunds

Returns, replacements, and refunds are governed by our Returns & Refunds Policy.

Customers should report damaged, defective, or incorrect products within 7 days of delivery and provide the information reasonably needed to assess the issue.

Please do not send a product back without contacting Karuvia and receiving return instructions.

Our policies do not exclude or restrict any consumer rights, warranties, or remedies that cannot lawfully be excluded or restricted.

11. Intellectual Property Rights

Unless otherwise indicated, the Karuvia name, logo, original product photographs, website design elements, written descriptions, graphics, and other original website materials belong to Karuvia or their respective rights holders.

You may browse and use the website for personal shopping and other lawful purposes.

You must not reproduce, distribute, modify, commercially exploit, or republish protected content without the relevant permission, except where permitted by applicable law.

Unauthorised use of intellectual property may result in appropriate legal action.

12. Website Availability and Technical Issues

We aim to keep our website accessible and functional. However, access may occasionally be interrupted because of maintenance, software updates, hosting issues, connectivity problems, security measures, or other technical circumstances.

We do not guarantee uninterrupted or error-free website availability.

We will make reasonable efforts to address material technical issues affecting customer access or orders.

Nothing in this section excludes liability that cannot lawfully be excluded.

13. Third-Party Services and Links

Our website may use third-party services for hosting, payments, delivery, analytics, customer communications, or other business functions.

It may also contain links to third-party websites.

Third-party services may operate under their own terms, conditions, and privacy policies. Customers should review those terms where relevant.

Karuvia is not responsible for the independent content or practices of third-party websites beyond any responsibilities imposed on us by applicable law.

14. Privacy and Personal Information

Personal information submitted through our website or during an order is handled in accordance with our Privacy Policy.

By using the website, you acknowledge that your information may be processed for purposes such as fulfilling orders, communicating with customers, providing support, preventing fraud, and meeting legal obligations, as described in that policy.

Where consent is required by law, the relevant processing will be subject to that requirement.

15. Limitation of Liability

To the extent permitted by applicable law, Karuvia will not be liable for indirect or consequential losses arising from circumstances beyond our reasonable control, such as temporary website interruptions or courier delays.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, or any other matter for which liability cannot lawfully be excluded or limited.

Nothing in these terms removes your statutory consumer rights or any remedies available under applicable law.

16. Indemnity and Unlawful Use

You must not misuse the website or use it in a manner that infringes the rights of others or violates applicable law.

Where permitted by law, you may be responsible for losses directly arising from your unlawful use of the website or your infringement of another person's rights.

Nothing in this section imposes liability where it would be prohibited by applicable law.

17. Changes to Products, Services, and Terms

Karuvia may update product listings, website features, prices, or business practices from time to time.

We may also revise these Terms & Conditions to reflect changes in our operations or legal requirements.

The revised version will be published on this page with an updated date. Any changes will apply as permitted by applicable law and will not override rights that customers have already acquired under applicable law.

We encourage customers to review this page periodically.

18. Governing Law and Dispute Resolution

These terms are governed by the laws of India, subject to applicable conflict-of-law rules and mandatory consumer protections.

If you have a concern about an order or our services, please contact us first so that we can attempt to resolve the matter.

Nothing in this section restricts your right to approach a competent consumer commission, court, regulator, or other appropriate authority as permitted by applicable law.

19. Severability

If any provision of these terms is found to be invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.

20. No Waiver

If Karuvia does not immediately enforce a provision of these terms, this does not automatically mean that the provision has been waived.

Any waiver will apply only to the extent legally effective.

21. Contact Us

For questions about these Terms & Conditions, orders, products, or our website, contact:

Karuvia Customer Support

Contact page: https://www.karuviahandmade.com/contactus

Email: hello.karuvia@gmail.com

Website: https://www.karuviahandmade.com

Location: Mumbai, Maharashtra, India

Thank you for choosing Karuvia. We appreciate your trust in our handmade creations and are committed to providing a transparent and thoughtful shopping experience.