Privacy Policy

At Karuvia, we value your trust and respect your privacy. We are committed to handling personal information responsibly when you browse our website, place an order, communicate with our team, or use the services available through https://www.karuviahandmade.com.

This Privacy Policy explains what information we may collect, why we use it, when it may be shared, how we protect it, and the choices available to you.

By using our website, you acknowledge this policy. Where applicable law requires consent for a particular activity, that activity will be subject to the required consent.

1. Information We Collect

The information we collect depends on how you interact with our website and services.

1.1 Personal and Contact Information

We may collect:

• Your name.

• Email address.

• Phone number.

• Billing and shipping address.

• Other contact details you choose to provide.

1.2 Order and Transaction Information

When you place an order, we may collect or maintain information such as:

• Order number and order date.

• Products ordered and quantities.

• Order value, applicable shipping charges, and discounts.

• Payment status and transaction references.

• Shipping, dispatch, delivery, cancellation, return, and refund information.

Payment details may be processed by third-party payment providers, depending on the payment methods available.

1.3 Customer Communications

If you contact us through our Contact Us page, email, or another supported communication channel, we may retain the information you provide, including your enquiry, order details, and correspondence, to respond to your request and maintain appropriate customer service records.

1.4 Technical and Website Usage Information

Depending on the website features and services enabled, certain technical information may be collected, including:

• Browser and device information.

• IP address and general technical identifiers.

• Pages visited and interactions with website features.

• Referral information and basic website usage data.

• Cookie identifiers and similar technical information.

The actual information collected depends on the website configuration and the tools in use.

2. How We Use Your Information

Karuvia may use personal information for the following purposes:

2.1 Order Processing and Fulfilment

To confirm, prepare, dispatch, deliver, and manage your orders, including communicating order status and delivery updates.

2.2 Customer Support

To answer questions, investigate complaints, assist with damaged or incorrect products, and manage returns, replacements, cancellations, and refunds.

2.3 Payment and Transaction Management

To verify payment status, reconcile transactions, process eligible refunds, and maintain relevant financial and order records.

2.4 Website Improvement

To understand website performance, identify technical issues, improve product presentation, and make the shopping experience more convenient.

Where analytics tools are used, their collection and use of information will be subject to the applicable settings, consent requirements, and privacy practices.

2.5 Security and Fraud Prevention

To help detect suspicious orders, investigate potential misuse, protect customer accounts and business systems, and maintain website security.

2.6 Legal and Regulatory Compliance

To maintain records, respond to lawful requests, resolve disputes, and comply with applicable legal or regulatory obligations.

2.7 Marketing and Promotional Communications

Where permitted by law, we may use your contact information to send information about products, offers, launches, or other Karuvia updates.

Where consent is required, we will obtain it before sending the relevant communications. You may opt out of promotional communications through an available unsubscribe option or by contacting us.

Essential messages relating to an existing order or customer-service matter may still be sent where necessary.

3. Payment Information

Karuvia may use third-party payment services when online payment facilities are available.

Payments and related information are handled according to the relevant payment provider's systems, terms, and privacy practices.

Karuvia does not intend to store complete payment card details, banking credentials, or other sensitive payment credentials on its own systems. However, limited transaction references and payment-status information may be maintained for order management, accounting, customer support, and legal compliance.

We encourage customers to review the relevant payment provider's privacy policy before using its services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality and improve the customer experience.

Depending on the configuration, these technologies may be used to:

• Enable essential website functions.

• Remember preferences and certain settings.

• Support shopping-cart and checkout functions.

• Understand website traffic and usage.

• Measure website performance.

• Support analytics or other enabled services.

Some cookies may be provided by third-party services integrated into the website.

You may be able to manage or disable cookies through your browser settings or an available website cookie-preference tool. Disabling certain cookies may affect website functionality.

Where required by applicable law, non-essential cookies or similar technologies will be used subject to the relevant consent requirements.

5. How We Share Information

Karuvia does not intend to sell your personal information to third parties.

We may share information where reasonably necessary with service providers that help us operate our website and fulfil customer orders, including:

5.1 Delivery and Courier Partners

Your name, delivery address, contact number, and relevant order information may be shared with delivery partners to facilitate shipment and delivery.

5.2 Payment Service Providers

Relevant transaction information may be shared with payment providers to process payments, verify transactions, and handle refunds.

5.3 Website and Hosting Providers

Our e-commerce, website hosting, and technical service providers may process information as necessary to operate and maintain the website.

5.4 Customer Support and Communication Services

Where such tools are enabled, relevant information may be processed by services used to manage customer enquiries, communications, and support.

5.5 Analytics and Other Service Providers

Where enabled, analytics or website-performance providers may process relevant technical or usage information according to their applicable terms and settings.

5.6 Legal and Regulatory Authorities

We may disclose information where required by law, a valid legal process, or a competent authority, or where disclosure is otherwise legally permitted and necessary to protect rights or address fraud and security concerns.

Where we use service providers, we seek to limit the information shared to what is reasonably necessary for the relevant purpose.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include appropriate access restrictions, secure service configurations, and the use of service providers with relevant security practices.

However, no website, electronic storage system, or method of data transmission can be guaranteed to be completely secure.

If a personal-data incident occurs, we will take appropriate steps in accordance with applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable law.

Retention periods may depend on:

• The nature of the information.

• Whether an order or customer-service issue remains unresolved.

• Applicable accounting, tax, and record-keeping requirements.

• Fraud prevention, security, and dispute-resolution needs.

• Legal obligations requiring information to be retained.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law and our retention practices.

8. Your Privacy Rights and Choices

Subject to applicable law, you may contact us to exercise relevant rights concerning your personal information.

These may include:

• Requesting information about personal data we process about you.

• Requesting correction or updating of inaccurate information.

• Requesting deletion of personal information where legally applicable.

• Withdrawing consent where processing is based on consent.

• Raising a concern about the handling of your personal information.

• Using available options to opt out of promotional communications.

We may need to verify your identity before acting on a request.

Some information may need to be retained to fulfil legal obligations, complete transactions, resolve disputes, or establish or defend legal claims.

We will assess and respond to requests in accordance with applicable law.

To make a privacy request, contact us at hello.karuvia@gmail.com or visit our Contact Us page.

9. Children's Privacy

Karuvia's website is intended for general shopping. We do not knowingly seek to collect personal information from children in circumstances where doing so would be contrary to applicable law.

Where a child's personal information requires parental or guardian involvement or consent under applicable law, we will handle the relevant processing in accordance with those requirements.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use services operated by other organisations.

These third parties may have their own privacy policies, terms, and data-handling practices.

Karuvia does not control the independent privacy practices of third-party websites. We encourage you to review their policies before providing information directly to them.

Our use of third-party services remains subject to applicable legal obligations.

11. Data Transfers and Processing

Some service providers may process or store information using systems located outside your state or country, depending on their infrastructure and service arrangements.

Where personal information is transferred or processed across borders, the relevant activity will be subject to applicable legal requirements.

We will take reasonable steps to ensure that personal information is handled appropriately by the services we use.

12. Changes to This Privacy Policy

Karuvia may update this Privacy Policy from time to time to reflect changes in our website, business operations, service providers, data-handling practices, or legal requirements.

The revised policy will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how your information is handled.

Where required by law, we will provide additional notice or obtain consent for material changes affecting your personal information.

13. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your personal information is handled, please contact:

Karuvia Customer Support

Contact page: Contact Karuvia | Handmade Wool & Crochet Product

Email: hello.karuvia@gmail.com

Website: https://www.karuviahandmade.com

Location: Mumbai, Maharashtra, India

We value your trust and are committed to handling your personal information responsibly while providing a thoughtful handmade shopping experience.