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Return & Refund Policy

Last Updated: 11 October 2026

At Karuvia, every product is handmade with care and attention to detail. We take reasonable steps to check our products before dispatch so that you receive an item that meets our quality standards.

This policy explains when you can request a return, replacement, or refund and how our team will assist you if something goes wrong with your order.

1. When Can You Request a Return or Replacement?

You may contact us to request a return, replacement, or other appropriate resolution if:

  • Your product arrives damaged.

  • Your product has a manufacturing or workmanship defect.

  • You receive an incorrect product or an item that materially differs from what you ordered.

  • Another issue arises that entitles you to a remedy under applicable law.

Please report the issue within 7 days of delivery so that our team can review it promptly.

The reporting period does not override any mandatory rights or remedies available under applicable law.

2. How to Report an Issue

If your order arrives damaged, defective, or incorrect, contact us through either of these channels:

Please provide the following information:

  1. Your order number.

  2. Your name and the contact details associated with the order.

  3. A clear description of the issue.

  4. Clear photographs or videos showing the product and the reported damage, defect, or discrepancy.

  5. Photographs of the outer packaging, shipping label, or packaging damage, where relevant.

Please retain the product and its packaging until our team has advised you on the next steps.

Our team may request additional information when reasonably necessary to assess your claim.

3. Review and Verification Process

After receiving your request, Karuvia will review the information provided and may ask follow-up questions or request further photographs or videos.

We will communicate the next steps once the issue has been assessed.

Depending on the circumstances, the available resolution may include:

  • Replacement of the affected product, subject to availability.

  • Repair or another appropriate remedy, where suitable and agreed.

  • A refund, where approved or required under applicable law.

  • Another mutually appropriate resolution consistent with your legal rights.

The appropriate remedy will depend on the nature of the issue, product availability, and applicable legal requirements.

Please do not return an item before our team provides return instructions.

4. Situations Where Returns May Not Be Accepted

Where a product has been delivered in the condition described and is not defective or incorrect, we generally do not accept returns solely because:

  • You have changed your mind after placing the order.

  • You no longer wish to keep the product.

  • You do not like the product after receiving it.

  • You expected a different appearance despite the product reasonably matching its listing.

  • You no longer require the product.

However, these conditions do not exclude returns or other remedies required under applicable law.

Natural variations in handmade products

Karuvia specialises in handmade crochet and wool products. Each piece may have slight variations in colour, shape, dimensions, texture, stitching, or appearance.

Such natural variations are an inherent feature of handmade craftsmanship and are not automatically considered defects when the product reasonably matches its description.

Colours may also appear slightly different because of screen settings, lighting, or photography.

A material discrepancy from the product description, a genuine defect, or damage in transit will be assessed separately.

5. Refund Policy

If a refund is approved, Karuvia will communicate the applicable refund amount and processing arrangements.

  • Refunds will generally be issued through the original payment method where possible.

  • If the original payment method cannot be used, we will contact you to discuss an appropriate alternative.

  • The time taken for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

  • Any applicable refund of shipping charges will be determined in accordance with the circumstances of the order and applicable law.

We will communicate the refund status or any additional information required to complete the process.

A refund is not considered completed merely because it has been approved internally; the time for the funds to reach you may depend on the relevant payment provider.

6. Replacement Policy

Where a replacement is approved, we will inform you of the next steps and the expected arrangements.

Replacement availability may depend on whether the same handmade product is available or can reasonably be prepared again.

If an identical replacement is unavailable, we will communicate the available alternatives, including a refund where appropriate or required by law.

We will not substitute a materially different product without your agreement.

7. Return Shipping and Collection

If Karuvia approves a return because an item arrived damaged, defective, or incorrect, our team will explain the return or collection arrangements.

Please follow the instructions provided by our team and use the agreed return method.

Do not dispatch products to an address that has not been confirmed by Karuvia.

Any responsibility for return-shipping costs will be communicated in accordance with the reason for the return and applicable law.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible through our Contact Us page or email.

We will try to assist if the order has not yet been dispatched or otherwise progressed beyond the stage at which cancellation is reasonably possible.

Once an order has been dispatched, cancellation may no longer be possible through the normal process. In such cases, please contact our team to understand the available options.

Any cancellation, refund, or deduction will be handled in accordance with the order circumstances and applicable law. This section does not limit any mandatory cancellation or refund rights.

9. Important Guidelines

To help us resolve your concern efficiently:

  • Keep your order number available when contacting support.

  • Report damage, defects, or incorrect products within 7 days of delivery.

  • Provide accurate information and clear supporting photographs or videos.

  • Do not send items back without receiving return instructions.

  • Retain relevant packaging until the issue has been reviewed.

Our team will handle genuine concerns with care and communicate the available resolution.

10. Contact Us

For any questions regarding returns, replacements, refunds, damaged products, or order-related concerns, contact:

Karuvia Customer Support

Contact page: https://www.karuviahandmade.com/contactus

Email: hello.karuvia@gmail.com

Website: https://www.karuviahandmade.com

Location: Mumbai, Maharashtra, India

We appreciate your trust in Karuvia and will make reasonable efforts to resolve your concerns fairly and professionally.