Contact us
Have a question, need help with an order, or want to work with Karuvia? We’d love to hear from you.
Frequently Asked Questions
Quick answers to common questions about contacting Karuvia and getting support.
You can contact us through our Order & Product Support, General Enquiries, or Business & Collaboration forms. Choose the option that best matches your request.
Please use the Order & Product Support form and provide your order number, product details, and photos of the product or issue. Our team will review your request and assist you.
Submit an Order & Product Support request with your order number and details of the missing item. We’ll look into it and assist you.
Yes. If you have an issue with your order, submit a request through Order & Product Support and select the relevant issue type.
Yes, depending on the product. Use General Enquiries and select Customisation to tell us what you’d like.
Yes. For bulk orders, corporate gifting, or larger requirements, use our Business & Collaboration form.
Yes. You can contact us through Business & Collaboration and select Wholesale or Reseller Enquiry.
We aim to respond to enquiries as soon as possible. Response times may vary depending on the nature of your request.
For order-related issues, please provide your order number, product name, and a clear description of the issue. Photos are also helpful when reporting product damage or defects.
Your order number can usually be found in your order confirmation or order-related communication from Karuvia.
Yes. Use General Enquiries and select Product Availability. Include the product name you’re interested in.
Use the Business & Collaboration form and select Brand Collaboration or Partnership. Tell us a little about your proposal and we’ll get back to you.
For Order & Product Support, you can upload photos of the product or issue. For other enquiries, you can provide relevant information in the message field.
If your question isn’t related to an existing order, use General Enquiries. If it’s related to an order or product issue, use Order & Product Support. For bulk orders, wholesale, corporate gifting, or partnerships, use Business & Collaboration.